Brush Hour (“Brush Hour,” “we,” “us,” or “our”), operated by Brush Hour Mobile Dog Grooming LLC, values your privacy and is committed to protecting the personal information of our customers, website visitors, and users of our services. This Privacy Policy explains how we collect, use, and protect your information when you visit www.brushhourdog.com or use our mobile dog grooming services.
1. Information We Collect
We may collect personal information that you voluntarily provide, such as:
- Your name, phone number, email address, and ZIP code when you request an appointment through our website;
- Information about your dog, such as size, breed, coat condition, and grooming preferences;
- Your service address and scheduling preferences when we confirm an appointment;
- Any other information you share with us by phone, text message, or email.
We may also collect certain information automatically through cookies, analytics tools, and advertising technologies, such as your device and browser type, pages visited, and campaign information (for example, UTM parameters and ad click identifiers).
2. Use of Information
The information collected may be used to:
- Respond to your appointment requests and confirm scheduling and service suitability;
- Provide our mobile dog grooming services at your location;
- Send appointment confirmations, reminders, service notifications, and customer support messages;
- Send promotional messages and offers (only when you have authorized them);
- Improve our services, website, and communications, and measure the performance of our advertising;
- Ensure the safety, security, and proper functioning of our website and services, and comply with legal obligations.
3. SMS Communications
If you provide your phone number and opt in, you agree to receive text messages from Brush Hour. We offer two separate, optional types of consent:
- Non-marketing messages related to your inquiry or service request, such as appointment confirmations, scheduling updates, service notifications, and customer support.
- Marketing and promotional messages, such as special offers, discounts, grooming reminders, and company news. These are sent only if you have explicitly opted in.
Consent to receive text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at contact@brushhourdog.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of information sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Data Sharing
We do not sell or rent your personal information. We share information only when necessary to comply with legal obligations or with service providers that help us operate our business — such as scheduling and customer relationship management systems, communication platforms, website hosting, and analytics or advertising tools — and only for the purpose of providing our services. These providers are not permitted to use your information for their own marketing purposes.
5. Cookies
Our website may use cookies and similar technologies to enhance your experience, analyze traffic, and improve the performance of our marketing. You can adjust your browser settings to refuse cookies, but some features of the website may not work as intended.
6. Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure, but we work to protect the information you share with us.
7. Data Retention
We keep personal information only for as long as needed to provide our services, respond to your requests, and meet legal, accounting, or reporting requirements.
8. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to request its deletion. We do not sell personal information. We will not discriminate against you for exercising your privacy rights.
9. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The most current version will always be available on this page, along with its effective date. If we make significant changes, we will notify you by email or through a prominent notice on our website.
11. Contact
For any questions or privacy-related requests, please contact us:
Brush Hour (operated by Brush Hour Mobile Dog Grooming LLC)
Email: contact@brushhourdog.com
Website: www.brushhourdog.com
Location: San Francisco Bay Area, California
By using our website and services, you agree to the terms of this Privacy Policy. See also our Terms & Conditions.